הטכניון מכון טכנולוגי לישראלXyz
הטכניון מכון טכנולוגי לישראל - בית הספר ללימודי מוסמכים 
Ph.D and MS.c Theses, since 1988.


Advisor Dr. Galit Yom-Tov
Advisor's Email gality@technion.ac.il
Advisor's Home-Site  
No of theses 5
Department Industrial Engineering and Management
Department Web Site iew3.technion.ac.il


No.   Student's Name Graduation
Year
Degree Abstracts Research Name
 1 Westphal Monika 2018 MSc Abstracts An Experimental Study of Customer Patience and Abandonment in Online Customer Service
 2 Altman Daniel 2017 MSc Abstracts Modeling Employee Behavioral Reactions to Emotions Expressed by Customers: A Non-obtrusive Examination of Customer Service Employee Behavior
 3 Zeitler Tali 2017 MSc Abstracts How to Utilize Callbacks: Time-Varying Queues with a Call Back Option
 4 Ashtar Shelly 2017 MSc Abstracts The Effect of Customer Emotion and Work Demands on Employee Unscheduled Breaks: An Investigation of Chat-Based Customer Service
 5 Xie Yueming 2017 MSc Abstracts An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value and Service Level

Last updated on: Wednesday ,November 20, 2019