טכניון מכון טכנולוגי לישראל
הטכניון מכון טכנולוגי לישראל - בית הספר ללימודי מוסמכים  
Ph.D Thesis
Ph.D StudentIshai Ron
SubjectDegree of Closure Following Resolution and Post Conflict
Intentions: A New Perspective and New Scales for
Conflict Resolution
DepartmentDepartment of Industrial Engineering and Management
Supervisor Professor Anat Rafaeli


Abstract

When a formal agreement has been reached, a conflict or dispute ostensibly is resolved. We argue that this popular assumption is misleading, because different parties to a conflict can hold different perceptions and assumptions regarding the extent to which a conflict has been resolved, even after an agreement is finalized. We propose two new constructs for a deeper understanding of the post-agreement phase of a conflict: Degree of Closure following Resolution (DCR) and Post Conflict Intentions (PCI). DCR refers to the extent to which people feel closure about a conflict, or in other words how fully the parties perceive the conflict as being resolved. PCI refers to people’s intentions to revisit the conflict: The parties inclination to retaliate against or forgive the other party after the conflict was formally resolved. We developed two scales for assessing these constructs, verifying internal consistency,  convergence and discriminant validity of the scales (Study 1 and Study 2). We conducted four studies to demonstrate the use of these new constructs: Study 3 tests individual conflict management styles as predictors of DCR and PCI, Study 4 tests status as a predictor of DCR and PCI, Study 5 tests DCR and PCI as a product of role expectations among litigator's and Study 6 tests DCR and the Trump election.  We conclude that DCR and PCI offer new opportunities and directions for conflict research, and we introduce in Study 7 a direction for future research, the replacement of self-reported DCR and PCI scales with objective measures extracted from analyses of big data.