טכניון מכון טכנולוגי לישראל
הטכניון מכון טכנולוגי לישראל - בית הספר ללימודי מוסמכים  
Ph.D Thesis
Ph.D StudentNovikov Zhanna
SubjectDealing with the Error Dilemma in Teams: Performance
Avoidance Goal Orienation; Learning Goal
Orientation; Information Elaboration and
Team Errors
DepartmentDepartment of Industrial Engineering and Management
Supervisor PROF. Eitan Naveh
Full Thesis textFull thesis text - English Version


Abstract

The effective management of errors in work teams is an incontrovertible necessity. A team composition including two types of individuals - one focused on avoidance and the other on learning - has been assumed to be optimal for minimizing team errors. We, however, propose that this combination of avoidance and learning may present an error dilemma that compromises team performance and increases team errors. Building on theories of goal orientation, error management, and team configuration, and considering the role of strong dual-goal (both avoidance and learning) oriented (SDGO) members on a team, we explain the error dilemma and how to reduce team errors. Using data collected from 685 employees in 58 teams from 4 organizations, we found that high proportion of strong performance avoidance oriented (SPAO) members, together with high proportion of strong learning goal oriented (SLGO) members are positively or negatively associated with team errors depending on the proportion of SDGO members on a team. We explain the role of SDGO members with a moderated mediation model in which task information elaboration mediates the indirect relationship between SDGO members and team errors and moderates the interaction effect between SPAO and SLGO members on team errors.