טכניון מכון טכנולוגי לישראל
הטכניון מכון טכנולוגי לישראל - בית הספר ללימודי מוסמכים  
M.Sc Thesis
M.Sc StudentRivkin * Alla
SubjectImproving Student Management Main Business Processes at The
Technion Israel Institute of Technology, Using
Quality System Management tools
Examining the possibility to
DepartmentDepartment of Quality Assurance and Reliability
Supervisor Dr. Meira Itzkovitz
Full Thesis text - in Hebrew Full thesis text - Hebrew Version


Abstract

Institutions of higher education are gradually adopting the Quality approach. This, in recognition of the need for competitiveness in the higher education market evolving throughout the world and specifically in Israel - in terms of business processes (BP’s) efficacy, a unified technological base, and improved student services. The last decade has witnessed prosperity in the field of business-oriented applications such as ERP (Enterprise Resource Planning) systems. This trend has generated considerable interest in BPM (Business Process Management) and in quality management tools which contribute to process improvement within the organization, with emphasis on better system management and customer services.

The present Paper deals with the mains processes in the present student administration at the Technion (Undergraduate Studies).

Between April 2003 and January 2004 an ERP system of the SAP firm was installed at the Technion. Within this framework, the existing information systems (most of it over 20 years old) were replaced with SAP modules for purposes of finance control, grant and project management, maintenance, purchasing and materials. If it is decided to replace the existing information system for the Undergraduate Studies, priority will probably be given to SAP’s Campus Management (CM) module, as an addition to  the already working SAP modules. Such a module is evaluated in this present Paper as one of the future alternatives.

This Paper comprises two principal stages:

(a)                 identification and analysis of three central processes in the Undergraduate Studies.

(b)                 establishment, where their improvement was feasible.

In the first stage, business models were constructed for the three processes. The UML (Unified Modeling Language) was used.

The recommended variant is an in-house development of the new information system for Undergraduate Studies. It is expected to produce an overall campus-management solution while meeting the Technion's academic needs. The CM module combined with a Technion Internet Portal (without a CRM attachment) is recommended in case The Technion decides to implement the SAP ERP system.

The main contributions of the Paper are:

-              An attempt to achieve a maximal improvement of organization processes through synchronized design of business processes in the new information system.

-              The model in this Paper is suitable as a background in preparing the Technion’s Undergraduate Studies Office for possible new information system implementation.

-              Provides some resources for the UML development of the BP models for customer-oriented processes.