טכניון מכון טכנולוגי לישראל
הטכניון מכון טכנולוגי לישראל - בית הספר ללימודי מוסמכים  
M.Sc Thesis
M.Sc StudentGilady Adar
SubjectThe Significance of the International Requirements for
Certification Bodies for Personnel
DepartmentDepartment of Quality Assurance and Reliability
Supervisor Professor Emeritus Amos Notea


Abstract

Recent years bear witness to a development in the Global Accreditation Scheme, the objective of which is to enhance consumers-reliance on products and  services. Similarly, there has been a development in the expectations from professionals rendering their services. The consumer expects the professional to be qualified, reliable and to complete his work in accordance with certain procedures, and to have an adequate level of knowledge in order to make the correct diagnoses on the basis of which he chooses his method of work. Within Accreditation and Certification Schemes, National Accreditation Bodies have accredited certain organizations for the certification of professional personnel in accordance with certain standards. These Organizations, in turn have certified for specific professions. Consequently a non-uniform situation in this field has arisen. A professional who has received certification from one source in accordance with it's particular demands, was not professional and experienced in a similar manner as a professional who was certified by a different body with different requirements, this matter has caused a drop in the customers reliance upon certification itself. The present study deals with the bodies that certify professional personnel, investigating what are the existing standards in the field and what are the ramifications thereof. Where are these standards adopted, how to perform accordingly and for which professions are these standards are adopted. Furthermore a “tool” was developed to assist in the assessment of the certification bodies’ conformity. The tool refers to EN 45013 and the European document EA/08. This standard is the base for ISO 17024, which was not yet published. This tool may be used by any organization that certifies professional personnel when that organization in itself seeks to receive accreditation from the relevant accreditation body and thereafter as a self-assessment tool in order to maintain its certification. EU, which is the leading in this field, is accordingly with the most developed requirements in the field and has the largest number of professions, which have adopted the existing standards. The situation in Europe was discussed and brief discussion was presented about the complicated situation that has arisen in United States in which the Federal standards often conflict with the local standards. The study relied mainly on information collected via the Internet. Through the net examples from across the globe were collected and information on existing standardization and its meaning collated.Finally the situation in Israel was discussed. The highlighted topics were: what are the accepted standards for certification of professional personnel, which bodies have adopted the existing standards, and what is the extent of the short-fall of the remaining bodies dealing with the certification of professional personnel. As an example two bodies in Israel were chosen-NDT-ISRACERT & The Examination Center in The Ministry of Labor, and their conformity to the existing standards was tested by the developed “tool”.