טכניון מכון טכנולוגי לישראל
הטכניון מכון טכנולוגי לישראל - בית הספר ללימודי מוסמכים  
M.Sc Thesis
M.Sc StudentKociak Eldar
SubjectGeneration, Development and Implementation of Uniform
Quality and Reliability Measures for Materiel
Command in the Air Force
DepartmentDepartment of Quality Assurance and Reliability
Supervisor Professor Emeritus Amos Notea


Abstract

Quality and reliability measures (QRM) are one of the main tools for any organization that desires to be in the on going process of continuous improvement for Excellency.


The lack of a uniform process of performance evaluation in the Israeli Air Force Materiel Command hampered the possibility of having a well defined, and uniform scale of measures and standards.
 
The goal and main objective of this study is to develop a uniform system of QRM for the IAF Materiel Command and to analyze the implementation.

The preliminary steps of the study included: an initial design review, professional literature survey, current measuring process analysis, study of lessons learned from the past, Benchmarking and reanalyzing the organization’s goal and core objectives.


The new developed QRM system was divided into two major groups: Core measures, aimed at measuring the main operational yield of the Materiel Command and Supporting measures, aimed at characterizing the main areas of activities within the organization, to be useful for the top management in order to focus their workers on.

In the development process of the QRM a special effort was dedicated to the development of cross-functional measures. These measures ensure that improvements of one measure will not damage the others.


A well-defined and structured methodology, methods and procedures, were developed for the new suggested QRM.


The new suggested QRM system was compared to sets of measures used by other military forces and the comparison showed that the new QRM system is superior and, in some cases, equal to the others.


With the quantitative (relative and absolute) results of the new QRM system the Air Force Materiel Command was able, for the first time, to identify the aircraft’s systems whose performance reliability is low and had also deteriorated and the causes that badly affected the aircrafts’ performance as well as taking operative decisions for major quality and reliability improvements based on a factual and reliable database.