Subject: Subject Sylbus: Service Engineering - 096324 (Current)

Service Engineering - 096324
Credit
Points
3.5
Given In
Semester
b
Lecture Exercise Laboratory Project or
Seminar
House
Work
Weekly
Hours
3 1 5
Possibility to guided reading

Determination of the grade according to progress during the semester and the submission of the final thesis


Prerequisites: Stochastic Models in Oper.Research 094314
or Stochastic Processes 098413


The Course Deals with Queueing-Prone Service Systems, Subject to Some Interaction Between Human Customers and Servers (Face-to-Face, Phone-to-Phone, ...) Examples Include Public Service Centers, Telephone Operators, Banks and Hospitals. We Shall Study Queueing Models (Mainly Analytical and Empirical ) That Have Been Found Useful for the Support of Planning, Analysis and Control of Service Operations.




Times and places of examinations 02/2020 2020/2021 Spring Semester
examination timedaydateSeason
Monday12.07.2021
Sunday10.10.2021

Timetable to semester 02/2020 2020/2021 Spring Semester
RoomBuildingHourdayLecturerExercise
Lecture
no.Registering
Group
09:30-11:30TuesdayAssociate Professor Yom-Tov GalitLecture1011
12:30-13:30Tuesday
13:30-14:30TuesdayMr. Castellanos AntonioExercise11


Textbooks
PublishedPublisherAuthorsBook
1991prentice - hallhall, randolph w.oueueing methods for services and manufacturing

Created in 08/03/2021 Time 14:18:51