Ph.D and MS.c Theses, since 1988.
| Advisor | Prof. Rafaeli Anat |
| Advisor's Email | anatr@ie.technion.ac.il |
| Advisor's Home-Site | www |
| No of theses | 47 |
| Department | Industrial Engineering and Management |
| Department Web Site | iew3.technion.ac.il |
No. |
Student's Name | Graduation Year  |
Degree | Abstracts | ResearchName |
|---|---|---|---|---|---|
| 1 | Arik Cheshin | 2012 | PhD | Abstracts | Encountering Other's Anger in the Workplace: The Hospital Case |
| 2 | Shy Ravid | 2012 | PhD | Abstracts | The use of project management tools and techniques and its contribution to team shared understanding and project outcomes |
| 3 | Keren Rubin | 2012 | MSc | Abstracts | Exploring Envy: It's Antecedents, Consequences, and how Self Esteem Influences Envy Dynamics |
| 4 | Hadar Moriah | 2012 | MSc | Abstracts | When Explanations Backfire: a Field Experiment on the Influence of Explanations on Justice and Aggression in the Emergency-Room |
| 5 | Hadar Nesher-Shoshan | 2011 | MSc | Abstracts | Burnout and Aggression in a Hospital Setting |
| 6 | Ella Glikson | 2010 | MSc | Abstracts | When is Anger Rewarded? The Role of Displayed Anger Intensity, Justification and Organizational Policy |
| 7 | Sonya Stutman | 2010 | MSc | Abstracts | The Positivity Bias in Memory for Negative Emotions: The Moderating Effect Event Present Relevance and Recalled Event Appraisals |
| 8 | Shira Agasi | 2010 | MSc | Abstracts | The Effect of Physician-Patient Communication on Hospital Aggression |
| 9 | Jacob Friedland | 2009 | MSc | Abstracts | Apologies of Customer Service Representatives: The Dynamics of Apologizing to Different Types of Customers' Anger |
| 10 | Yael Leshem Weiss | 2009 | MSc | Abstracts | The Effect of Waiting Time Information and Subjective Goal Importance on Customer Satisfaction :A Field Study in a Costomer Service Call Center |
| 11 | Hila Gabay | 2009 | MSc | Abstracts | The Role of Empathy: How Individual Differences in Empathy Moderate the Effect of Encountered Anger on Job Performance |
| 12 | Orit Cohen | 2009 | MSc | Abstracts | The Effect of Agent's Anger Expressions on Target's Emotion and Performance |
| 13 | Sharon Lubasz | 2009 | MSc | Abstracts | The Influence of Others' Emotions on Performance: A Question of Valence Versus Arousal |
| 14 | Nira Munichor | 2008 | PhD | Abstracts | Customer Reactions to Telephone Waiting: The Effects of Sense of Progress, Sense of Control and Proximity to Service |
| 15 | Keren Mangobi | 2008 | MSc | Abstracts | Queues: Fairness, Emotions and a Bit of Math |
| 16 | Liad Weiss | 2008 | MSc | Abstracts | Distance from or Progress toward Receiving a Telephone Service? Customer Reactions to Telephone Waiting Queue Designs |
| 17 | Roy Israely | 2008 | MSc | Abstracts | Emotions in Virtual Teams: Efficacy Beliefs and Performance |
| 18 | Arik Cheshin | 2008 | MSc | Affect in Virtual Teams: Contagion, and Performance | |
| 19 | Lee Leshem | 2008 | MSc | Abstracts | Multicultural Work Teams and Situation Strength: Effects on Team Performance, Emotional Exhaustion and Team Processes |
| 20 | Elina Akselrod | 2007 | MSc | Abstracts | The Relationship between the Work Environment and Burnout and Satisfaction among Health Service Receptionists |
| 21 | Rellie Derfler | 2007 | MSc | Abstracts | The Effects of Encounters with Angry Customers on Employee Performance, Cognitive Abilities and Emotional Exhaustion: A Simulation Study |
| 22 | Nili Vinner | 2007 | MSc | Abstracts | Quality of Service, Customer Satisfaction or Personal Preference for a Quality Product - what will Increase Customer Loyalty? Study of Research of Customer |
| 23 | Shy Ravid | 2007 | MSc | Abstracts | Anger and Power: A Multi-Culture Comparison of Anger Expressions in a Global Economy |
| 24 | Dorit Efrat-Treister | 2007 | MSc | Abstracts | Other People's Emotion and Individual Performance in Creative and Analytic Tasks: The Bright and Dark Sides of Anger |
| 25 | Ravit Rozilio | 2006 | MSc | Abstracts | Emotion Regulation and Cognitive Performance: The Cost of Being Nice to Others Who are Anrgy |
| 26 | Idit Avivi-Bechar | 2005 | MSc | Abstracts | Organizational Emphases in Performance Evaluation as Predictors of Perceptions of Justice, Emotion and Leaving |
| 27 | Hadass Admon | 2005 | MSc | Abstracts | The Big Brother and Justice Perception: Electronic Performance Monitoring, Procedural Justice Perceptions and Performance in Customer- Service Work |
| 28 | Yael Sagy | 2005 | MSc | Abstracts | The Effects of Symbols on Trust and Compliance |
| 29 | Lital Zilberman-Ziklik | 2005 | MSc | Abstracts | Customer Orientation Behaviors of Telephone Service Employess |
| 30 | Ofra Ziv | 2005 | MSc | Abstracts | The Relationship between Aesthetics, Enjoyment and Trust in E-Commerce Web Sites |
| 31 | Nurit Zahavi-Riechstein | 2005 | MSc | Abstracts | The Relationship between Politeness, Expressiveness and Special Requests of Customers |
| 32 | Avishag Spillinger | 2004 | MSc | Abstracts | The Impact of Risk Perception and Level of Trust on Buying Decision in E-commerce |
| 33 | Noga Prat | 2004 | MSc | Abstracts | Anger and Promotion Opportunities in Organizations |
| 34 | Nira Munichor | 2004 | MSc | Abstracts | Telephone Waiting and Caller Reactions |
| 35 | Taly Fiegenbaum | 2004 | MSc | Abstracts | Anger, Guilt and Promotion Decisions: A Cross-Cultural Perspective |
| 36 | Shir Ahuvia | 2004 | MSc | Abstracts | Navigation Learning in Automated Systems: A Comparison of Methods for Keeping the Operator "in the Loop" |
| 37 | Adva Markus | 2004 | MSc | Abstracts | The Effect of Emotion on Perceived Promotion in Organizations |
| 38 | Efrat Kedmi Shahar | 2004 | MSc | Abstracts | Irritation in Waiting Lines: Tha Influence of Queue Design |
| 39 | Caroline Zeira | 2004 | MSc | Abstracts | The Effect of Task Difficulty and Electronic performance Monitoring on the Emotions and performance of Call Center Representatives |
| 40 | Hadas Yafe | 2003 | MSc | Abstracts | The Restaurant Problem |
| 41 | Keren Kohn | 2003 | MSc | Abstracts | The Effect of Filling Waiting Time on Customer's Reactions Services Settings |
| 42 | Iris Vilnai-Yavetz | 2002 | PhD | Abstracts | Relating the Physical Environment to the Interaction Script of Customers and Service Providers |
| 43 | Techiya Ramati | 2002 | MSc | Abstracts | The Influence of the Appearance of Service Providers on the Affect and Interaction Tendencies of Customers |
| 44 | Daniel Fruchter | 2002 | MSc | Abstracts | Symbolism of the Reception Area of an Organization as an Instrument for Implementing Quality Service as an Organizational Goal |
| 45 | Orit Perry | 2002 | MSc | Abstracts | Frequent Probabilistic Punishment in Law Enforcement |
| 46 | Shaked Gilboa | 2001 | MSc | Relating Store Environment and Individual Perspective as Consumer or Service Provider to Emotions and Behavior | |
| 47 | Keren Haber | 2001 | MSc | The Effects of Queue Structure on Queuers' Emotional Reactions |
Last updated on: Tuesday ,May 14, 2013