טכניון מכון טכנולוגי לישראל
הטכניון מכון טכנולוגי לישראל - בית הספר ללימודי מוסמכים  
M.Sc Thesis
M.Sc StudentYael Shababo
SubjectMedical Staff's Attitudes and Reactions towards Patients
and Escorts' Aggression
DepartmentDepartment of Industrial Engineering and Management
Supervisor Full Professor Rafaeli Anat
Full Thesis text - in Hebrew Full thesis text - Hebrew Version


Abstract

Aggression towards hospital staff is a serious problem, with little theoretical or empirical understanding. This research suggests that staff members hold divergent views of aggression, and maintain different degrees of agreement regarding aggression's positive and negative meanings. Building on the idea that the attitudes that people hold regarding an object (people, behaviors) influence their behavior towards the object, I propose that attitudes towards aggression predict staff members' behaviors facing an angry person. Based on models of stress, I predict that two stressors (role conflict and level of anger) act as moderators of the attitude-behavior relationship. Data was collected from 177 staff members in two large hospitals in Israel. Results partly support the suggested model, showing that a view of aggression as harming or functional predict behavior when role conflict and the displayed anger are high, while a view of aggression as a normal behavior predicts behavior when role conflict and the level of displayed anger are low.