טכניון מכון טכנולוגי לישראל
הטכניון מכון טכנולוגי לישראל - בית הספר ללימודי מוסמכים  
M.Sc Thesis
M.Sc StudentMichal Shabtay
SubjectAssessment of Projects Success in an Adaptive Project
Management Approach
DepartmentDepartment of Industrial Engineering and Management
Supervisors Dr. Zonnenshain A.
Full Professor Golany Boaz


Abstract

Project management team encounters challenges to plan and execute effective project management & systems engineering activities during system design and development and throughout the project management. Most organizations provide standards, processes and procedures for applying project management & systems engineering. In this research we claim that each project is different, and project management policy & style should varies from one project to the other- "one size does not fit all". The research is based on the NTCP- Diamond approach for adaptive project management (Shenhar & Dvir 2004). The model claims that project management needs to be based on the strategic goals and the dimensions of the project’s processes and systems design including Novelty (How new the product is to its markets/customers/users?), Complexity (What is the scope of the project/product design?), Technology Uncertainty (How new the technology applied for the system is for the developers?) and Pace (How critical is your time frame?).

We study 18 projects in RAFAEL advanced defense systems. We categorize each project, and examine project success versus project management policy & style, with reference to the recommended project management (the adaptive approach) by the NTCP model. We are using Shenhar & Dvir definition of project success. Project goals are not just the "golden triangle" of cost, schedule and performance, but also customer needs, preparation for the future aspects and project team aspects. There are five aspects of project goals: Efficiency, Impact on the customer, Impact on the team, Business success, Preparation for the future. We show the correlation between project success and managing project in an adaptive approach.

We then present a methodology of managing project in an adaptive approach, including a set of operational guidelines for about 50 parameters in the areas of: system engineering, budget and schedule control, scope management, risk management, communication processes, quality assurance, procurement processes, human resources development, customer's satisfaction aspects and preparing for the future policy & processes.