טכניון מכון טכנולוגי לישראל
הטכניון מכון טכנולוגי לישראל - בית הספר ללימודי מוסמכים  
M.Sc Thesis
M.Sc StudentKeidar Neta
SubjectThe Relation between Styles of Management and Motivating
People at Work
DepartmentDepartment of Industrial Engineering and Management
Supervisor Professor Albert Goldberg


Abstract

This research investigated the relationship of management style and the satisfaction and motivation of their workers.

"Mitzpe Hayamim" hotel was the organization selected for the analysis. Mitzpe Hayamim hotel is a unique Spa hotel located next to city of Safed in Northern Israel.

The research concentrated on the style of management of the hotel's head manager and seven division managers. These eight managers make up the microcosm of the management world. A world involving different types of managers, different management styles, and a variety of worker populations that differed in the skills called upon to fill specific job duties. The workers were characterized by high variations in formal education, skills, experience, and as a consequence, were given quite different remuneration.  The research examined each manager's personality and their management style as it related to their dealing with workers. The analysis used a participative observation methodology.

The findings of the research showed that managers failed in their jobs when the management style did not fit job requirements and the characteristics of the worker population. In addition, the motivation of workers at the different units related directly to each of mangers management styles, it meaning that the observation of managers at the different divisions of the hotel assisted to see that the leadership studies didn't develop though contradicting and abandoning theories due to later theories, only through never ending struggle between competiting studies.

This conclusion is demonstrated by the usage of early and later theories in order to create the relationship between motivating people at a hotel and management style, and not always finding a contradiction between them, they are suited properly to the different variables that were involved at the leading environments.