טכניון מכון טכנולוגי לישראל
הטכניון מכון טכנולוגי לישראל - בית הספר ללימודי מוסמכים  
M.Sc Thesis
M.Sc StudentTarakonov Alexandra
SubjectDesign of ATM Machine, Accessible for the Elderly Cross-
Cultural Users
DepartmentDepartment of Architecture and Town Planning
Supervisors Professor Ron Nabarro
Dr. Norman Schwalm


Abstract

The first objective of the research was to investigate the use of ATMs (automatic teller machines) by older people and better understand why some older people prefer not to use ATMs and what problems face the aging users. The second objective was to use the research findings in order to formulate a design concept and brief for a new ATM and user interface design that will enable better and friendlier usability for older people.

The study included 270 subjects aged above 55. Twenty-nine subjects were aged from 55 to 64, 115 subjects from 65 to 74, 98 from 75 to 84, 7 subjects from 85 to 100, and 21 subjects did not mention their age and were left out in the age related statistics.

Based on a study by Rogers et al (1996), the current study involved collection and analysis of data on usage and non-usage of ATM by elderly people in Israel (aged above 65) and a comparison to corresponding data collected in USA. It was focussed on studying the needs of the elderly users basic for future usability design requirements.  

On the basis of this study’s conclusions, concrete guidelines were made concerning the design of a new ATM machine and user interface that will promote increased usage by older people including those with some cognitive, sensory, and motor problems and users with different cultural backgrounds.