טכניון מכון טכנולוגי לישראל
הטכניון מכון טכנולוגי לישראל - בית הספר ללימודי מוסמכים  
M.Sc Thesis
M.Sc StudentBronshtain Tzachi
SubjectEffects of Team Social Integration on Member's Performance
and Satisfaction, and the Moderating Role of
Virtual Communication
DepartmentDepartment of Industrial Engineering and Management
Supervisor Mr. Peter Bamberger


Abstract

This research suggests using existent interpersonal relationships as guiding tool in building teams. The research goal is, testing the relationship between the intensity of the weighted density and team's member performance, satisfaction, and the perception of workload sharing, voice and cooperation.  The research refers to the technological context of team's work, in testing the influence of instrumental and emotional virtual communication (through e-mails) on the mentioned relationship above.  The effect of time was also checked.

 A sample of 60 students (all participates together at the same course, during 4 months) was divided randomly to 16 project teams at 4 different level of familiarity (especially close/ close/ less then close/ distant).

 The results show that team member's satisfaction is higher among "friends" teams, and lower among "strangers" teams. Also, it was found that the performance (projects grades) was higher among "strangers" teams, and lower among "friends" teams. These results are matching the mixed findings appearing in the literature. Testing the influence of virtual communication shows that, instrumental virtual communication dependence at the familiarity level between team's member, is associated with an improvement in the objective performance (projects grades and test's grade).On the other hand, instrumental and/or emotional virtual communication dependence at the familiarity level between team's member, is associated with a decline in the perception of work process (workload sharing and voice).  Testing the influence of time shows that, "strangers" performed better at project 1, while "friends" performed better at project 2.

 The main conclusion deriving from the findings is that strength of interpersonal relationship in teams has important implications on member's performance and satisfaction, and on common learning process. Study limitations are discussed.