טכניון מכון טכנולוגי לישראל
הטכניון מכון טכנולוגי לישראל - בית הספר ללימודי מוסמכים  
M.Sc Thesis
M.Sc StudentArzi Hadas
SubjectA Constituency Model of Organizational Effectiveness: A Case
Study of the IDF Home Front
DepartmentDepartment of Industrial Engineering and Management
Supervisor Professor Alan Kirschenbaum


Abstract

This research explores the organizational effectiveness of a public sector disaster management agency, basing the analysis on a case study of the Israel Home Front Command (HFC). To determine effectiveness, two perspectives were applied; the Goals Attainment and Multiple Constituency theories. The first theory examines   organizational effectiveness by comparing organizational goals to its outputs. The second examines organizational effectiveness through the stakeholders' evaluation. In this paper the principal measure of effectiveness is based on the stakeholders' awareness of the organizations responsibilities and knowledge of the provision of its services.


Accordingly, a model was proposed combining these theories and includes first   investigating organizational effectiveness by comparing the clients’ perceptions of the organizations goals with it's stated goals. The second part, examines possible factors that explain what affected the development of clients' perceptions of these goals. Testing the model was based on the responses of a field survey of a representative sample (N=814) of the Israeli population in the summer of 2000. The results showed that stakeholders perceived that the HFC dealt with three basic categories of goals, namely those linked to Hazardous Materials, Gas Mask Kits and Authority with organizational effectiveness varying from one goal to another. The second part of the analysis revealed that different explanatory variables predicted the development of each of the perceived goals.  Theoretical and practical applications of the findings were then discussed.