טכניון מכון טכנולוגי לישראל
הטכניון מכון טכנולוגי לישראל - בית הספר ללימודי מוסמכים  
M.Sc Thesis
M.Sc StudentAmir Neta
Subject"Learning from Yesterday to be Preparing for Tomorrow":
The Conditions Under which After Act Reviews (AAR)
and the Lesson Learning Process
are Effective
DepartmentDepartment of Industrial Engineering and Management
Supervisors Professor Eitan Naveh
Dr. A. Zonnenshain


Abstract

AAR (After Action Review) was originally used as a learning method of military actions and mistakes, based on the assumption that mistakes can lead to disasters.

Garvin (2000) defines three organizational learning levels. First, acquisition of the knowledge and data. Second, interpret the information and brainstorming. Third, processes implementation.


In this study we examine how the AAR is used as an organizational learning tool that brings to better performance.  AAR is defined as detailed and systematic restoration missions and actions performances meant to sum all the data and conclusions that can be learned from it.


We examine one of the high-tech organizations that make the AAR processes systematically. We sample 39 reviews that were done during 1999-2003. The data regarding the reviews was collected from the teams that reviewed the actions and from the “clients” of after act review


 The results strengthen the assumption that the after act review process has three different levels. Reviewing the action leads to the lesson learning process and this process leads to performance improvement process. We found that the knowledge transfer variable intervenes in the relationship between learning lesson process and performance improvement process.


We examined two variables that influence the reviewing action process: teamwork efficiency and the exposure to information. We found that the teamwork efficiency is the main factor.


The works regarding learning refer to learning by planning and to learning by doing this research deals with the learning after doing. Actually, with this research results we closed the learning cycle. The learning cycle causes the performance improvement process to continue.