טכניון מכון טכנולוגי לישראל
הטכניון מכון טכנולוגי לישראל - בית הספר ללימודי מוסמכים  
M.Sc Thesis
M.Sc StudentLandwehr Dorit
SubjectThe Factors Influencing the Trust in Health Care System in
Israel
DepartmentDepartment of Industrial Engineering and Management
Supervisor Professor Albert Goldberg


Abstract

Beliefs, attitudes and behaviors that establish culture systems, like the health care system, are influenced by organizations, social roles, inter-personal relationships, social interactions, economical and political conditions and by other variables as well, like the type of the health problem and the availability of therapy. The health care system combines factors that relate to both health  and society.

In this research we shall claim that the trust in the health care system in general and in the knowledge of the medical community in Israel, it’s ability to diagnose and treat sleep apnea, in particular, is influenced by the individual’s attitudes toward physicians and medical treatment, as well by the individual’s culture characteristics like his orientation and the influence of his reference group on him. Additionally, we shall examine the influence of variables that relate to sleep apnea syndrome like the reported quality of life (before, after and the improvement after visiting the sleep laboratory) and the source of information from which the patient has learned about sleep apnea and its treatment.

The research sample included 277 patients with sleep apnea that were visiting sleep laboratories.

The most important finding of this research is probably the effect of the general physician on the trust.

There was no relation between attitudes toward physicians and medical treatment in general and trust in the health care system.

Education was the general background variable that had relation with attitudes toward physicians and medical treatment in general.

Another variable that had relation with attitudes toward physicians and medical treatment in general was extrinsic orientation.

The research has contributed to the understanding of the variables that contribute to the trust sleep apnea patients feel toward the health care system in Israel, as for the knowledge, the ability to diagnose and to treat sleep apnea.