טכניון מכון טכנולוגי לישראל
הטכניון מכון טכנולוגי לישראל - בית הספר ללימודי מוסמכים  
M.Sc Thesis
M.Sc StudentLink Sharon
SubjectStandardization and Discretion: Conditions under which
Implementation of the ISO 14000 Standard Leads to
Performance Improvement
DepartmentDepartment of Industrial Engineering and Management
Supervisors Professor Eitan Naveh
Dr. A. Zonnenshain


Abstract

Organizations implement new managerial practices in order to improve their performances. In many cases these practices will not deliver the benefits of the implementation as hoped and will not lead to improved performances as expected. One of the explanations for an unsuccessful implementation is that these practices are based on a great deal of Standardization and are forcing an implementation of procedures that does not go in line with the characterization and needs of a given organization. The goal of this research is to examine the combination of concepts of Standardization and Discretion as promoters of a better implementation of Innovation. We argue that operating Discretion in the use of the managerial practice, will lead to a greater performance improvement than it would have been by establishing the desirable level of Standardization only. The context in which these assumptions are tested is the Environmental Management Systems (EMS) as it is defined in the ISO 14001 standard. The main novelty of the current research is the added layer to the quality process and the formation of a sustainable mechanism for a continuous improvement. Findings show that indeed, the more organizations are high in the USE factor, the higher degree of Standardization is established. The results confirm that Standardization is indeed a basic key factor in having Discretion contributing for the benefits of the implementers. Combining those two concepts, it is evident, that Discretion is a mediator of the relation between standardization and the environmental performance of the organizations.