טכניון מכון טכנולוגי לישראל
הטכניון מכון טכנולוגי לישראל - בית הספר ללימודי מוסמכים  
Ph.D Thesis
Ph.D StudentMichal Admati-Dvir
SubjectThe Reputation of Nonprofit Professional Service
Organizations: A Multi Level Analysis of Israeli
Hospitals
DepartmentDepartment of Industrial Engineering and Management
Supervisor Mr. Bamberger Peter


Abstract

A positive organizational reputation is a powerful and advantageous strategic asset of organizations.  This study focuses on reputation in nonprofit professional service organizations.

The research aims were: a. To investigate the capability of stakeholders to evaluate the reputation of organizations and  their units. b. To identify the conceptual structure and the predictors of reputation, implemented in nonprofit professional service organizations.

Key Variables: a. Dependent variables: organizational reputation, unit's reputation, b. Independent variables: isomorphic pressures, organizational identity, organizational resources, unit-based resources, c. Mediating variables: impression management activities.


The sample included 22 of Israel’s major general hospitals.  Reputation was assessed by a  sample of community physicians. 


The research findings suggest that community physicians’ capability to distinguish between the reputation of the hospital and that of its component units is limited.

The  findings also indicate that two main  predictors for hospital reputation are: the hospital  resources and the capability of  institutions in the hospital environment to force compliance with various requirements. Predictors of unit-level reputation were: departmental human resources, extent of patient overcrowding, and the degree to which the department’s medical proficiency is recognized.

The study provides an answer to an important question  with regard to multi-level analysis of organizations: What is the level of stakeholders capability to distinguish between organizational reputation and that of its component units?

Furthermore, the study contributes to our understanding of the concept of  organizational reputation as it relates to nonprofit professional service organizations.

The practical contribution of the study consists of deepening the knowledge and understanding of the factors associated with the reputation of the hospital and its units.